Infinity Heart Necklace

Celebrate your everlasting love and express your affection with a look that says "I'll love you til the end of time." Artisan crafted in 14k White Gold finish or 18k Yellow Gold finish, this heart-shaped infinity symbol is hand polished to show off the magnificent shine. This piece is turned on its side and suspends on an adjustable 16 to 22 inch cable chain that secures with a lobster clasp. Pendant Dimensions: -Height 0.5" (1.3cm) -Width 1" (2.5cm)

We ship most products within 1-5 business days. After that, items typically arrive to customers within:

USA: 4-8 workingdays

Canada: 5-15 working days

UK, most of EU: 5-12 working days

Australia, New Zealand: 8-20 working days

Rest of the World: 5-20 working days

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.

If an order has been shipped and the tracking has not been updated 30 days (15 days if within the EU) from the date shipped, you may contact Support for further investigation.

As all items are made to order and many of them are personalized, we do not accept returns/refunds or exchanges for items we fulfill.
If there's any problem with the order, you should contact our store's support and provide a photo showing the issue where possible. If there's damage or a defect with the item, the wrong item was recieved, or there was a mistake with engravings, you can file a Remake.

If the gift box was damaged, or a graphical necklace has a defective chain, you can send request to replace the broken accessory

We do not file remakes for issues relating to shipping, tracking, or delivery.

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Package protection and remakes.

If there are problems with orders, we can offer remakes under certain circumstances at our discretion.

Your orders must have Package Protection for items marked as delivered but reported missing.

If the order falls under the following, you may request a remake to be granted at our discretion:

The item itself, an attachment, or the box arrived damaged or shouldn't of passed QA.

We will only resend the damaged parts of the order, except in cases were the item itself is damaged or poor quality.

For example if a chain or box is damaged, we would resend the chain or box on it's own. If a pendant itself is damaged or faulty, remaking the entire order is fine.

The artwork received is incorrect, or the wrong item was received.

If a message card is wrong or damaged, we would resend the message card only. For products that may have been received with the wrong design or product, our Support Services must receive a video of the product and the package that the product was received in. If we do not receive this information, your request for a remake will be denied.

The item has been stuck in transit for an unreasonable amount of time.

Additional Remake terms.

Terms apply to remakes, they are:

Damaged or poor QA:

Item must show as delivered.

Latest claim time is 15 days after delivery.

Lost or stuck in transit:

Orders that have had no movement 30 days (15 days if within the EU) from the date shipped, can be reviewed for a possible approval for a one time remake, by the discretion of Management.

Items in customs and showing as in clearance still need more time before deeming lost as customs can take a while in some countries.

Package protection.

In addition to our normal remakes policy, You can also pay for Package Protection for your orders.

Package Protection (PP) is an extension to our remakes policy, which also covers the allowance of a remake under the following circumstance:

The item is marked as delivered on tracking, but customer did not receive it

Typically, remake requests under this circumstance without PP would be denied. In addition, the following limitations apply:

PP covers a single replacement, not a refund.

Package Protection terms and discretion.

The following terms apply for package protection:

Earliest claim time is 2 business days after tracking shows delivered (to allow for carriers who occasionally mislabel shipments)

Latest claim time is 15 days from date delivered.