Lock Bracelet and Key Necklace Set | Gift Rose Box With Necklace | Romantic Gift For Couples

Orders can be cancelled or modified within 2 hours after being placed

We ship most products within 1-5 business days. After that, items typically arrive to customers within:

USA: 8-15 workingdays

Rest of the World: 10-15 working days

Once an item leaves our warehouse and is handed to the carrier, the shipping process is the responsibility of the carrier.

While we do have access to tracking systems which can provide information, once a package is in the carrier network, we are unable to fulfill requests such as redirecting packages, recalling packages, or expediting shipping, and we will look to resolve shipping issues in other ways.

If an order has been shipped and the tracking has not been updated 30 days (15 days if within the EU) from the date shipped, you may contact Support for further investigation.

For Product Personalization:

• Please complete fields required to customize options (Name/Characteristics) and recheck carefully all the customized options.
• Text: Standard English excluding special characters, emojis to ensure the best looking.
• Characteristics: Pick one-by-one options that match your description.
• The last step, click "Preview" to get a glimpse of the wonderful creation you’ve made ❤️.

Please be aware that the Preview may be slightly different from the physical item in terms of color due to our lighting at our product photoshoot or your device’s display.