Refund & Replacement

30-Day Comprehensive Refund/Replacement Guarantee:

Our commitment to satisfaction is reflected in our 30-day Complete Refund or Complimentary Replacement Policy. If eligible for a refund or replacement, you won't need to worry about returning the original item.

Eligibility for Full Refund or Free Replacement:

  • Received items are defective, damaged, broken, or malfunctioning.
  • The delivered item diverges from its description or specified customization.
  • Discrepancies in the size or dimensions of the item.
  • Instances of lost or missing items.

Exclusions from Refund and Replacement:

Our policy does not extend to the following circumstances:

  • Requests submitted beyond 30 days after delivery.
  • Selection errors regarding size, product, address, or custom details by the customer.
  • Damage resulting from misuse, improper handling, or lack of maintenance.
  • Items altered by washing, wearing, or soiling due to customer handling.
  • Returns based solely on personal preference, change of heart, or taste.
  • Items bought during promotional sales or with special discounts.

Procedure for Refund and Replacement Service:

  1. Initiate your claim by emailing us at
  2. Provide details for the refund or replacement request, including photos of the item and its packaging, showcasing the shipping label for a thorough assessment.
  3. We will process your refund or arrange a replacement after reviewing your submission.

Refund Timing:

Once approved, refunds are processed back to your original payment method within the following timeframes:

  • Credit Cards: Expect the funds within up to 10 business days.
  • PayPal: Funds should reflect in 3 to 5 business days.

Your satisfaction and peace of mind are paramount, and we're here to ensure a smooth and supportive resolution process.